PRIVACY POLICY

Mimi Hall Natural Nail Care Studio respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information I collect, why I collect it, how I use it, who I may share it with and the rights you have over your information.

Mimi Hall Natural Nail Care Studio is a sole-trader business providing specialist natural nail and foot-care services in Milton Keynes.

For questions about how your personal information is used, please contact me using the details at the end of this policy.

Depending on how you interact with my business, I may collect:

Contact information

• Name
• Email address
• Telephone or mobile number
• Contact details provided through WhatsApp or my website

Appointment information

• Appointment history
• Treatment preferences
• Booking and payment information
• Notes relating to your appointments

Treatment and consultation information

• Information about your nails and feet
• Previous treatments and products used
• Allergies, sensitivities or previous product reactions
• Relevant health information that you choose or are required to provide so that I can assess whether a treatment is appropriate
• Home-care recommendations and treatment notes

Photographs

• Treatment and progress photographs where you have agreed to these being taken
• Marketing photographs only where you have provided separate permission for their use

Website information

• Information submitted through my contact forms
• Information collected through cookies or similar technologies used by the website, where applicable

I only ask for information that is relevant to providing my services, communicating with you or running my business.

I may use your information to:

• Respond to enquiries and messages
• Arrange and manage appointments
• Provide treatments safely and appropriately
• Understand your individual nail and foot-care needs
• Keep appropriate treatment and progress records
• Provide personalised treatment and home-care recommendations
• Process payments and purchases
• Communicate with you about your appointments
• Manage cancellations, rebooking and client records
• Provide customer service
• Meet legal, accounting and insurance requirements
• Improve my services and client experience
• Send marketing communications where you have provided the appropriate consent

I will not use your personal information for unrelated purposes without a lawful reason to do so.

Depending on the circumstances, I may process your personal information because it is:

Necessary to provide a service or take steps at your request — for example, managing your booking and providing your treatment.

Necessary for my legitimate interests — for example, maintaining appropriate business records, managing appointments and protecting the security of my business, where those interests are not overridden by your rights.

Necessary to comply with a legal obligation — for example, maintaining financial or tax records where required.

Based on your consent — where consent is the appropriate legal basis, such as certain marketing activities or the use of photographs for promotional purposes.

You can withdraw consent at any time where consent is the basis for processing.

Some information collected through consultation forms may relate to your health, allergies, sensitivities or previous reactions.

This information is collected only where relevant to your treatment and is handled with additional care.

Where explicit consent is required for the processing of special-category information, this will be obtained separately and clearly from other types of consent.

You can withdraw consent where consent is the applicable basis. Withdrawal will not affect processing that has already taken place lawfully.

Treatment photographs may be used to record and monitor progress where you have agreed to this.

If I would like to use your photographs for marketing purposes, such as my website, social media or promotional materials, I will ask for separate permission.

You are not required to agree to marketing photography in order to receive treatment.

I may share relevant information with trusted service providers who help me operate my business, where this is necessary and lawful.

These may include:

• Fresha — for appointment bookings, client management, consultation information, payments and related business services
• GoDaddy — for website hosting and related website services
• Payment providers — where required to process payments
• Professional advisers — such as accountants or insurers where necessary
• Authorities or other organisations — where I am legally required to provide information

I do not sell your personal information.

Where third-party service providers process information on my behalf, I take reasonable steps to ensure that appropriate privacy and security arrangements are in place.

If you choose to contact me through WhatsApp or another messaging service, your messages and any information you provide through that service may be processed by the relevant platform as well as by me.

Please avoid sending unnecessary sensitive personal information through messaging services.

I keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing ongoing client care, maintaining appropriate business records and meeting legal, accounting, insurance or other regulatory requirements.

The length of time information is retained may therefore vary depending on the type of information.

When information is no longer required, it will be securely deleted or disposed of where reasonably practicable.

I take reasonable steps to protect your personal information from loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Protection Rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

• Ask for a copy of the personal information I hold about you
• Ask for inaccurate or incomplete information to be corrected
• Ask for your information to be deleted in certain circumstances
• Ask for processing to be restricted in certain circumstances
• Object to certain processing
• Withdraw consent where consent is the lawful basis
• Request your information in a portable format in certain circumstances

You can contact me if you would like to exercise any of these rights.

12. Cookies & Website Technologies

My website may use cookies and similar technologies to provide website functionality, understand how the website is used and improve your experience.

The cookies used will depend on the services and features active on the website.

Where consent is required for non-essential cookies or similar technologies, you will be given the appropriate choice.

13. Links to Other Websites

My website may contain links to external websites or services, including booking and shopping services.

Once you leave my website, the privacy practices of the external service will apply. I recommend reviewing the privacy policy of any third-party service you use.

14. Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my business, the services I use or applicable data-protection requirements.

The latest version will be made available on this page.

15. Contact Me

If you have any questions about this Privacy Policy or how your personal information is used, please contact:

Mimi Hall Natural Nail Care Studio
Milton Keynes, UK

WhatsApp:07936909777
Email: mimihallnails@outlook.com

If you are unhappy with how I have handled your personal information, please contact me first so that I can try to resolve your concern.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.