Terms & Conditions

Appointments are provided on a private, one-to-one basis and are tailored to your individual nail and foot-care needs.

When booking, please ensure that you select the appropriate appointment and provide accurate contact information.

For new clients, your first appointment may include an assessment of your nails, feet and individual needs so that the most appropriate treatment and ongoing care can be recommended.

I understand that plans can change. If you need to cancel your appointment, please provide at least 48 hours’ notice.

Where an appointment is cancelled with less than 48 hours’ notice, a reasonable cancellation charge may apply to reflect the loss caused by the late cancellation.

If you need to rebook an appointment, please provide at least 24 hours’ notice.

Repeated late cancellations or missed appointments may require payment in advance before further appointments can be booked.

Cancellation charges will be applied reasonably and in accordance with applicable consumer law.

Please arrive on time for your appointment.

If you arrive late, your treatment time may need to be reduced so that the appointment schedule can be maintained. The full appointment price may still apply.

If you are significantly late and it is no longer possible to safely or appropriately complete your treatment, the appointment may need to be cancelled and a reasonable cancellation charge may apply.

If you do not attend your appointment and have not made contact, this will be treated as a missed appointment.

Please provide accurate and complete information about any relevant health conditions, allergies, sensitivities, medications, previous reactions or other circumstances that may affect your treatment.

You must inform me of any changes to this information before your appointment.

I reserve the right to decline, postpone or modify a treatment where I reasonably believe it would not be appropriate or safe to proceed.

Where appropriate, you may be advised to seek guidance from a suitably qualified healthcare professional before treatment can proceed.

Treatments and products are selected according to the condition and needs of your natural nails and feet.

I may recommend a restoration programme, maintenance appointment, home-care products or other professional treatments where appropriate.

Recommendations are made to support the health and condition of your natural nails and feet and are not a substitute for medical diagnosis or treatment.

Restoration programmes are structured treatment journeys and work best when appointments and recommended home care are followed consistently.

The Natural Nail Restoration Programme consists of three personalised treatments over approximately six weeks.

The Natural Foot Restoration Programme consists of three personalised treatments, with the treatment approach adapted according to the changing needs of your feet and toenails.

Results vary between individuals depending on the starting condition of the nails or feet, individual circumstances, home care and consistency of treatment. No specific result or timeframe can be guaranteed.

If you need to cancel or discontinue a programme, please contact me as soon as possible so that the appropriate arrangements can be discussed.

Any refunds or adjustments will be considered in accordance with the terms of your purchase and applicable consumer law.

All treatment prices are displayed at the time of booking and are subject to change.

The price applicable to your booking or purchase will be made clear before you commit to the service.

Payment is due according to the payment arrangements provided at the time of booking or purchase.

Where a programme or other service is paid for in advance, the relevant terms will apply to that purchase.

Where home-care advice or products are recommended, these are intended to support your professional treatment.

Please follow the instructions provided and use products only for their intended purpose.

Photographs may be taken during or after treatment for treatment records and progress tracking where you have given consent.

Separate consent will be requested if photographs are to be used for marketing, social media, the website or other promotional purposes.

You can decline marketing photography without this affecting your treatment.

Nothing in these Terms & Conditions is intended to limit or exclude your statutory consumer rights.

Services will be provided with reasonable care and skill, and any rights you have under applicable UK consumer law remain unaffected.

Where you purchase services remotely, additional statutory cancellation rights may apply depending on the circumstances. Where you specifically request that a service begins during any applicable cancellation period, you may be asked to acknowledge the relevant terms before the service begins.

On occasion, circumstances outside my reasonable control may mean that I need to change or cancel an appointment.

Where this happens, I will provide as much notice as reasonably possible and, where appropriate, offer an alternative appointment.

If I cancel an appointment and you are not at fault, any payment relating to a service that has not been provided will be dealt with appropriately in accordance with applicable consumer law.

Personal information is handled in accordance with the Mimi Hall Natural Nail Care Studio Privacy Policy.

13. Changes to These Terms

These Terms & Conditions may be updated from time to time.

The version applicable to your booking will be the version in place when you make your booking, unless a change is required by law.

14. Contact

If you have any questions about these Terms & Conditions or your appointment, please contact:

Mimi Hall Natural Nail Care Studio
Milton Keynes, UK

WhatsApp: 07936909777
Email: mimihallnails@outlook.com

Last updated: September 2026